General Terms and Conditions of Tickagain GmbH
Last updated on: June 07, 2025
1.1 These General Terms and Conditions (hereinafter "GTC") govern the business relationship between you as a customer (hereinafter "Customer") and Tickagain GmbH, Bern, Switzerland (hereinafter "Tickagain" or "we") with regard to the services offered via the uhrreparatur.ch platform.
1.2 Tickagain operates a digital processing platform for repairs, maintenance, revisions, services and restorations for watches (hereinafter uniformly referred to as "Repair"). Tickagain acts as a direct contractual partner vis-à-vis the Client and handles payment processing. The actual repair is carried out by qualified watchmakers (hereinafter referred to as "Service Partners") on behalf of Tickagain.
1.3 By using our services, you accept these GTC in full.
1.4 Conditions of use for repair services: The customer warrants that:
- he is of legal age and has unlimited capacity to act;
- he is resident in Switzerland;
- he is authorized to hand over the watch for repair;
- the watch handed over is free from third-party rights;
- the watch handed over (including individual parts thereof) is not a counterfeit product.
2.1 Tickagain offers a platform for the processing of watch repairs, on which the customer can submit a non-binding request.
2.2 The customer shall receive a non-binding initial estimate of possible repair costs based on the information and images provided by the customer. This initial estimate serves only as a rough guide and does not constitute a binding offer. The customer also acknowledges that Tickagain works with tools based on artificial intelligence for the non-binding initial estimate. Any incorrect estimates of the specific watch model are expressly reserved.
2.3 If the Client is interested in a binding cost estimate based on the non-binding cost estimate, he must send the watch described in advance on the Platform in a shipping box provided by Tickagain with a prepaid shipping label. The customer must pay a deposit of CHF 29.90, which will be refunded in accordance with section 2.7 or section 2.12.
2.4 If, due to the size of the object, the watch cannot be shipped via the shipping box (e.g. for wall or pendulum clocks), the customer is responsible for shipping or handing over the watch in person. In this case, the customer must contact Tickagain for the purpose of processing.
2.5 Upon receipt of the watch, Tickagain will endeavor to provide a binding cost estimate within approximately 7 working days. This period may be exceeded in exceptional cases, particularly in the case of complex repairs. In such cases, the customer will be informed immediately.
2.6 Rejection of work: Tickagain and the respective service partners reserve the right to refuse work on certain watches if there are technical, economic or other objective reasons that make professional repair impossible or unreasonably difficult.
2.7 Return in the event of rejection of the cost estimate: If the customer rejects the cost estimate, the watch sent in will be returned in the shipping box to the address provided by the customer. Upon receipt of the watch, the customer is obliged to return the shipping box to Tickagain within 30 days. The return costs shall be borne by the customer. If the empty shipping box is not returned within the deadline, the right to a refund of the deposit amount of CHF 29.90 lapses.
2.8 Carrying out the repair: After acceptance of the cost estimate, the repair shall be carried out. A contractual service is only owed if this is expressly stated in the cost estimate.
2.9 Deviations from the cost estimate: If unexpected additional work becomes necessary during the repair that is not included in the original cost estimate, the customer will be informed immediately by e-mail or telephone. In such cases, the customer must agree to the additional work and the associated additional costs in writing or electronically. If the additional work is rejected, the repair will be canceled and the customer is obliged to pay for the services rendered up to that point.
2.10 If the repair cannot be carried out despite proper and professional performance of the inspection because the necessary spare parts are not available and cannot be procured or manufactured, Tickagain shall be entitled to withdraw from the contract without the Client incurring any claims as a result.
2.11 Payment: Tickagain shall inform the Client of the completion of the work and request payment from the Client. After receipt of payment of the full invoice amount, the watch will be returned to the Client insured.
2.12 If the service partner determines that the watch or individual parts thereof are counterfeit goods, the service partner shall not carry out the repair or shall discontinue the repair. The customer acknowledges that the service partner is entitled to inform the manufacturer and, if necessary, to hand over the watch. Furthermore, the customer acknowledges that the manufacturer may exercise all rights to which it is entitled under applicable law. In the event of counterfeit goods, the Customer may not assert any claims or demands of any kind against Tickagain.
2.13 Return of the shipping box after repair: After completion of the repair and receipt of the watch, the Client is obliged to return the shipping box to Tickagain within 30 days. In this case, Tickagain shall bear the costs for the return shipment. If the box is not returned within this period, the right to a refund of the deposit will lapse. In certain cases, it may not be necessary to return the box; the customer will be informed of this in advance.
2.14 Due date of the costs for collection and return delivery: The costs for a selected collection and return delivery, which is not possible using a normal shipping box (see section 2.4), will also be charged if the cost estimate is rejected. The corresponding invoice is due before the return delivery. In certain cases, the amount may be invoiced prior to collection.
Any dates communicated by Tickagain are non-binding dates.
4.1 All prices quoted by Tickagain are inclusive of any statutory value added tax.
4.2 Any discount codes must be communicated by the customer as part of the non-binding inquiry. It is not possible to take discount codes into account at a later date.
5.1 Repairs are carried out by qualified service partners on behalf of Tickagain.
5.2 If spare parts are used, the cost estimate shall expressly state whether original parts from the manufacturer or alternative spare parts are used.
5.3 All parts replaced or exchanged as part of the repair shall become the property of the Service Partner upon removal, unless the customer expressly requests their return in writing before the start of the repair.
6.1 Tickagain grants a warranty of 24 months from completion of the work on all repair work carried out. In special cases, a shorter warranty period of 12 months may apply if this is clearly stated in the cost estimate.
6.2 The warranty covers only the actual repair services and does not apply to consequential damage or defects caused by improper handling of the watch after repair. General warranty and/or guarantee periods for the watch shall not begin anew and shall not be extended.
6.3 Excluded from the warranty are typical wearing parts, in particular batteries, leather straps, seals and other components whose service life depends significantly on use, unless an obvious technical defect in the watch or the work carried out is the cause of the premature wear.
6.4 Warranty claims must be asserted in writing to Tickagain immediately after discovery of the defect, but at the latest within 14 days of receipt of the watch.
6.5 A warranty claim is void if the Customer or third parties tamper with the watch without Tickagain's prior consent, in particular through improper use, storage, opening of the case or the installation of unauthorized spare parts. The same applies to the use of accessories or consumables that do not comply with the original specifications.
6.6 Normal signs of wear and tear - in particular with seals, glasses, leather straps, batteries and similar components - do not constitute defects within the meaning of the warranty, provided there is no technical defect as the cause.
6.7 In the case of particularly old or sensitive watches (e.g. vintage watches) with original parts that are no longer available or difficult to replace, Tickagain shall expressly inform the Client in advance of the possible risks associated with the repair. Consent to carry out the repair is deemed to have been given if the Customer agrees to the corresponding cost estimate in writing or electronically. In such cases, a warranty for certain original components is excluded.
6.8 In the case of insignificant defects, the customer is only entitled to a reasonable reduction in the price.
7.1 Shipping and return and shipping costs: Tickagain shall bear the costs of shipping and returning the watches, provided that the Customer uses the prepaid shipping label and the shipping box provided. Clear proof of delivery of the parcel is provided by a valid consignment number and a traceable confirmation of delivery. If different packaging or a different label is used or if there is no valid consignment number, the customer shall bear the full costs as well as the liability and insurance of the parcel up to the full value of the goods. The same applies to self-dispatch in accordance with section 2.4. In this case, Tickagain accepts no responsibility for loss, damage, dispatch to an incorrect address or delays in delivery. The Client shall be liable for any damage caused by improper packaging on the part of the Client.
7.2 Insurance cover for shipping: Watches that are properly sent in the shipping box provided are insured up to a maximum current value of CHF 25,000 when sent and returned. If a higher insurance value is required, the customer must apply for this prior to shipment. In such cases, an individual insurance amount will be determined for an additional charge and requires written confirmation from Tickagain. For security reasons, the Client may not indicate the value of the contents or any information about the contents on the packaging in order to minimize the risk of loss or theft.
7.3 Tickagain or the service partner shall comprehensively document the condition of the watch upon receipt and prior to return shipment. In the event of visual complaints on the part of the customer, in particular in the case of alleged new scratches or visual damage, the photographic documentation prepared by the service partner immediately after receipt of the watch shall be decisive.
7.4 Direct agreements between the Client and the Service Partner are not permitted and require the written approval of Tickagain.
7.5 The Client is obliged to inspect the returned watch for external damage immediately upon receipt and to report any transport damage within 24 hours of receipt. The Customer is also obliged to notify Tickagain in writing of any recognizable defects in the watch within 24 hours of receipt. If no report is made within this period, the watch shall be deemed to have been approved.
7.6 Transport damage: If a watch is delivered with obvious transport damage, the Client is obliged to report this immediately to the transport company and Tickagain. The Client shall support Tickagain in asserting any claims against the transport company or the transport insurance company.
7.7 Obligation to provide evidence of the current value: At Tickagain's request, the Client is obliged to state and prove the current value of the watch as accurately as possible (e.g. by means of sales or purchase receipts, photos, appraisals).
7.8 Exclusion of liability for self-dispatch: Insurance cover for the dispatch of the watch is only guaranteed if the dispatch box and dispatch label provided by Tickagain are used. Tickagain accepts no liability for damage, loss or theft or for any costs incurred by the service partner if the customer chooses the self-delivery shipping option. In such cases, all costs and risks in connection with shipping shall be borne entirely by the Client.
8.1 Tickagain processes the personal data provided by the Client exclusively for the fulfillment of the contract and in accordance with the Swiss Data Protection Act.
8.2 Further information on data processing can be found in our privacy policy on the website.
9.1 Tickagain has unlimited liability for damage caused intentionally or by gross negligence. For damage caused by slight negligence, liability is limited to the agreed repair price. Liability is also excluded - to the extent permitted by law - for indirect damage. Liability for auxiliary persons is excluded to the extent permitted by law.
10.1 To secure all claims of Tickagain, it has a right of retention and a contractual lien on the watch provided for repair, irrespective of its ownership. The contractual lien also extends to claims from earlier, related repair orders.
10.2 The customer confirms that he is authorized to hand over the item for repair and expressly agrees to the deposit order.
11.1 Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.
11.2 The customer shall be notified of amendments to these GTC in writing or by e-mail and shall be deemed to have approved them if the customer does not object in writing within 30 days
11.3 Should a provision of these GTC be or become invalid, this shall not affect the validity of the remainder of the contract. The parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision; the same shall also apply to any loopholes in the contract.
11.4 These GTC and all legal relationships between the Client and Tickagain shall be governed exclusively by Swiss law.
11.5 Unless mandatory law provides for a different place of jurisdiction, the place of jurisdiction for all disputes arising from this contract shall be the registered office of Tickagain GmbH.
- Tickagain grants a warranty of 12 to 24 months on all service and repair work carried out, depending on the type of watch and the respective intervention. The exact warranty period is specified in the individual cost estimate.
The warranty covers only the work carried out by Tickagain or its service partners and any replaced components. It is limited to the rectification of the defects complained of. Tickagain shall decide at its own discretion whether to reinstall a replacement part, make a correction or repair a part.
Excluded from the warranty are
- normal signs of wear and tear (e.g. on seals, leather straps, batteries, lenses),
- Damage resulting from accidents, impacts, improper handling or lack of care,
- natural ageing of components,
- Water damage, unless the watertightness has been expressly restored and confirmed in writing,
- all movement parts and equipment components (e.g. hands, crown, tube) that were not replaced as part of the repair.
- The warranty expires in the event of any tampering by third parties or the customer himself - in particular when opening the case, installing unauthorized parts or carrying out uncoordinated additional work.
Warranty claims must be reported to Tickagain in writing immediately after their discovery. The watch must be sent to Tickagain for inspection. The shipping costs for sending in a warranty claim shall be borne by the Client. If the warranty claim is accepted, Tickagain will bear the return shipping costs within Switzerland.
The service warranty is an additional voluntary service and does not affect statutory warranty rights. Swiss law applies exclusively to all warranty claims.