Frequently asked questions
We have answered the most frequently asked questions for you. You can write to us at any time if your query has not been answered.
Uhrreparatur.ch is your trusted partner for professional watch repairs and overhauls in Switzerland. We offer you a simple, secure and completely digital solution for placing your valuable watch in experienced hands - regardless of brand or age.
Our network consists of certified Swiss watchmakers. We take care of the entire organization for you: from insured shipping to professional repair and return. You save time and effort - and your watch shines in new splendor.
We offer you convenient, secure and transparent processing - regardless of location and without the need for an on-site visit. You can conveniently send in your watch via insured shipping, receive a free quote and track the status of your repair online at any time.
Our service is currently available throughout Switzerland and Liechtenstein.
Our watchmakers are highly qualified, state-approved and have extensive experience in various specialties, from antique techniques to special manufacturer certifications. We will find the perfect specialist for your specific requirements.
Once we have received your watch, it will be thoroughly examined by our watchmakers. We will then draw up a detailed cost estimate, which will be made available for you to view online. You then have the choice of rejecting the repair and returning your watch unchanged or accepting the estimate and having the repair carried out.
We repair almost all watch brands, from sporty chronographs to antique pocket watches. Thanks to our extensive network of specialists, we can offer a wide range of repairs. Please note that certain models for which the manufacturer does not allow repairs or for which spare parts are missing, as well as watches with a value of less than CHF 500, may be excluded in the customer's interest.
We offer servicing for almost all watch brands. High-quality mechanical watches are particularly important to us. Please note, however, that certain brands or models may be excluded due to manufacturer specifications, as well as watches under a value of CHF 500 in the customer's interest.
Once we have received your watch, we will keep you regularly informed about the progress of the repair or maintenance. You can also view the current status at any time in your personal customer area.
We will send you a secure watch shipping box. This box contains all the necessary materials, detailed instructions and pre-paid shipping labels. So you can send your watch to us easily and risk-free.
Yes, every proper consignment is insured up to a value of CHF 25,000. Higher sums insured are possible on request.
You pay a deposit of CHF 29.90 for the secure shipping box. After returning the box to us, the deposit will be refunded to you in full. Payment can be made via TWINT, credit card or, if desired, by bank transfer.
Ja – auf jede Reparatur oder Revision erhalten Sie eine Servicegarantie von mindestens 12 Monaten, bei vielen Modellen sogar bis zu 24 Monaten. Tritt in dieser Zeit ein Mangel auf, übernehmen wir kostenlos die Nachbesserung oder den Austausch der betroffenen Teile. Die genauen Garantiebedingungen, abgestimmt auf Ihre Uhr und den Auftrag, finden Sie transparent im persönlichen Kostenvoranschlag.
Yes, the return labels are already pre-printed and paid for. You will receive detailed instructions on how to return the parcel to us safely.
For larger clocks such as grandfather clocks or pendulum clocks, we offer individual solutions - for example, by sending them ourselves, handing them over in person or a chargeable collection service by arrangement. Available options will be displayed online after the initial assessment of your request.
Our service is currently only available in Switzerland and Liechtenstein.
No, there are no hidden costs. All prices are transparent and will be discussed with you in advance.
The initial estimate may vary, as only a detailed inspection of the watch by our experts will provide specific information on costs and effort. After the analysis, you will receive a cost estimate that you can either accept or reject.
The repair time depends on the scope of the work and the availability of spare parts. As a rule, the entire process takes around 3 to a maximum of 10 weeks. You will receive a detailed estimate digitally and will be regularly informed about the progress of your repair.
Je nach Anfrage und Verfügbarkeit ist eine Express-Bearbeitungsoption möglich. Nach der genauen Untersuchung Ihrer Uhr wird diese Option im Kostenvoranschlag aufgeführt. Sie können dann entscheiden, ob Sie diese Express-Bearbeitung in Anspruch nehmen möchten.